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Revising a Homepage: Applying Usability Methods that Guarantee Success

The Centers for Disease Control and Prevention (CDC) elected to revise and update their website, CDC.gov. One of their primary goals was to optimize the usability of the homepage. This article presents and discusses an 8-step process that resulted in a success rate improvement of 26%, and a satisfaction score improvement of 70%. 90 Minute Presentation by Robert Bailey, Cari Wolfman, Janice Nall Methods & Skills for General
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