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Rich Man's Problems: Beyond Selling Usability

We often talk about selling usability, but what happens when it’s sold? In this talk, we reflect on our experiences in a rapidly growing user research department. We discuss the new challenges we faced and offer some of our solutions to these problems. Presentation by Kuldeep "Kuldeep" Kelkar, Kelly Braun, Jim Hudson, Naini Mistry, Paresh Vakhariya, Stefanie Wood Managing User Experience for General