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Making government user-centered: Managing UCD projects to promote change

Following the successful redesign of a large informational web site, user-centered design (UCD) became the impetus to create a more user-centered organization. We will share strategies for introducing and managing successful UCD projects, identifying and mitigating project risks, and integrating user-centered design into government processes. 90 Minute Presentation by Emma "Emma" Rose, Suzanne Boyd Case Studies for General