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Kiosk User Experience: What makes or breaks it

Designing the User Experience for kiosks involves issues that are not always thought of when creating web site and application interfaces. Based on our experience, we’ll explore the usability of self-service kiosk hardware, software, and their physical environment. Using a case study, we’ll delve into the issues of end-user usability testing on kiosks. 40 Minute Presentation by Nick "Nick" Serediak, Erin McClennan, Alison Cox Methods & Skills for General