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Iterative Usability Testing is Successful

IRS has adopted a rigorous, performance-based approach to usability testing, and has proven through experience that iterative testing and refinement leads to measurable improvements in usability. We will discuss how this method has been used successfully on diverse products including the redesign of and an internal IRS application used by over 100,000 employees. 40 Minute Presentation by Jana Roberts, Shawn Tafoya, Debbie Martinez E-Government for General