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Using User-Diaries to Identify Market Gaps

This presentation is a case study examining the development of a demonstration project intended to prove the value of user diaries to a commercial publisher of educational materials. Techniques for working with user diaries and with clients new to usability testing are described. 40 Minute Presentation by Tharon W. "Tharon" Howard Case Studies for Usability Fundamentals (UF)
Room:
TBD