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Making Method Work for You: How Remote Contextual Inquiry Got Us Up-Close with Users

After conducting 60 user observations, we are convinced of the value of contextual inquiry for user experience designers and product and marketing managers. We discuss pros and cons of using traditional and remote observation methods and argue that methodological innovation can make research practical and affordable. 40 Minute Presentation by Serena H Rosenhan, Joanna Markel New Approaches, Methods, or Technologies for General