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Bringing it All Together - The Answer is A and B

How do you answer questions in an agile environment when initial user experience reigns? Start with paper and not just sketches or a prototype. We developed a hybrid low-fidelity prototype / ethnographic technique to study tasks in a controlled environment while still identifying real-world behavior patterns. Follow-up activities are included 90 Minute Presentation by Barb J. "Barb" Hernandez, Josephine Scott, Casey Wright Case Studies for General
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